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FAQs

Cookie: Dairy Free, Nut Free, Kosher

Kosher Hot Chocolate: Contains Dairy, Coconut Oil, Contains Lactose Enzyme, Gluten Free, Nut Free

Fondue: Contains Dairy, Gluten Free, Kosher, Nut Free

Kosher Marshmallow: Marshmallow: Dairy Free, Gluten Free, Nut Free

We want to give everyone the opportunity to experience America’s Sweetest Run! Our virtual run consists of a 5k, 10k, and 15k option, just like with our race series. Run (or walk) the distance you pick wherever you want. We will ship the goodie bag, medal, and personalized bib right to you, along with your very own sweet Chocolate Finisher’s Kit, complete with our proprietary hot chocolate packets and samples of our delicious chocolate squares. This race also counts towards the 2023 Hot Chocolate Legacy Program!

At this time, we can only ship packets within the US. We cannot ship to APO/military addresses or anywhere internationally. Shipments to Alaska and Hawaii incur additional shipping charges.

We make it easy for you to achieve legacy status! Run 3, 5, or 10 consecutive years with us to earn extra goodies! You can run in any city you want, or even do the virtual race, as long as the years are consecutive. Please note, registering for the 2022/2023 Hot Chocolate Virtual Run will be applied towards 2023. 

Run 3, 5, or 10 consecutive years with us to earn extra goodies! For live events, you’ll pick up your gift either at the legacy table during expo, or at the pink customer service tent on run day! Legacy items must be picked up in person, and will not be mailed post-event. Please note, registering for the 2022/2023 Hot Chocolate Virtual Run will be applied towards 2023.

All finishers will receive a 5k, 10k, or 15k official Hot Chocolate medal to commemorate their awesome achievement! Heads up: while this medal may give you chocolate cravings, it’s actually made from metal alloy.

For live events, your medal will be waiting for you at the finish line! You must collect your medal at the race itself. Medals will not be available for pickup at expo, and will not be mailed if you do not attend the live race. For our 2022/2023 Hot Chocolate Run virtual run, your medal will be included with your race packet.

All runners must be 8 years of age or older on race day to participate in the Hot Chocolate Run. Also, we ask you to make sure each participant is able to keep the 15 minute per mile minimum pace and that anyone under 12 is accompanied by a grown-up on course. 

Yes, you can change distances online before registration closes. To do so, simply follow these instructions:

  1. Log into your account, here (if you forget your password, you can reset it here).
  2. Once you’re logged in, scroll down to see your upcoming races.
  3. Once you locate your Hot Chocolate registration, click the three dots in the top right corner, then click “View Registration.”
  4. On your registration page, click “Edit,” next to Category, then choose the distance you’d like to switch to. You’ll be prompted to review the rest of your registration, and re-sign the waiver for the new distance.

Note: If you’re upgrading from the 5k to 10k or 15k or the 10k to 15k, you’ll be required to pay the difference in price; however we don’t offer refunds of the difference in price when switching from the 15k to the 10k or 5k or the 10k to 5k.

Yes, you can change your jacket size online up to 3 weeks before registration closes. To do so, simply follow these instructions:

  1. Log into your account, here (if you forget your password, you can reset it here).
  2. Once you’re logged in, scroll down to see your upcoming races.
  3. Once you locate your Hot Chocolate registration, click the three dots in the top right corner, then click “View Registration.”
  4. On your registration page, click “Edit,” next to Products, then choose the size you’d like to switch to. 

Important: We will not allow any try-ons or size swaps at the events, so please ensure you select the proper size when you register. You can find a size chart here.

Yes! If someone is picking up your packet, please ensure they have either your confirmation email or a picture of your photo ID (a picture on their phone works great!).

Yes, you can add packet mailing up to 3 weeks before the event. To do so, simply follow these instructions:

  1. Log into your account, here (if you forget your password, you can reset it here).
  2. Once you’re logged in, go to the Registrations page from the left menu bar.
  3. Once you locate your Hot Chocolate registration, click the three dots in the top of that event, then click “View Registration.”
  4. On your registration page, click “Edit,” next to Products, select the Packet Mailing option, then follow the on-screen prompts. You’ll be asked to confirm your shipping address. Please be sure your address is accurate as we cannot reroute packages sent to an incorrect address. 
Yes! Please swing by the pink Info Tent prior to the start to receive an emergency bib.
Definitely! One favor: we ask that they can hold a 15 minute per mile pace. That’s about four miles per hour, or a brisk power-walk. If you fall below this pace, we can unfortunately no longer guarantee course support, which is paramount for your safety. Aid stations, medical support, portable toilets, and road closures will start to become unavailable to participants. The local police and race organizers will ask you to either move onto the sidewalk and obey pedestrian laws, or transport you further up on the course to catch up to the 15 minute per mile group.
Yes! For more information on our pacers or how to become a pacer, click here.

Yes! You can transfer your registration to another runner for a $10 fee. To transfer your registration to another runner:

  1. The original runner must log into their Enmotive account and scroll down to find their existing race registration under “Current and Upcoming Events.”
  2. Click the three dots in the top right corner, and then “Transfer Registration.”
  3. Enter the new runner’s email address to begin the transfer process.
  4. The new runner will then receive an email from Enmotive with a link to complete the transfer.
  5. After clicking the transfer link in the Enmotive email, scroll down to click the green “Accept transfer” button.
  6. Complete the registration process, and pay the $10 transfer fee. 
  7. Once completed, the new runner will receive an email confirmation, and the original runner will receive an email confirming their registration has been cancelled.

If the transaction is not completed by the new runner within 48 hours of the email sent, the transfer request is cancelled, and the registration will remain in the original runner’s name.

Please note that transfers are not allowed for the virtual run and that any transfer from the 15k to the 10k or 5k will not receive a refund of the difference in price.

Unfortunately no, baby carriers or strollers of any sort are not allowed on the 5k, 10k, or 15k courses. This includes but is not limited to regular push strollers, umbrella strollers, jogging stroller, prams, wraps, backpacks, Bjorn’s, soft carriers, slings and wagons. However, we encourage spectators to bring the little ones to help cheer on the runners!

Ventures Endurance happily welcomes all athletes to participate in our events. Athletes with Disabilities (AWD) include, but are not limited to the flowing athletes, Blade Runners, Visually Impaired Runners, Adaptive / Guided Runners, Pushed Athletes, Push Rim, Racing Chair and Hand Cycles. To participate as an AWD athlete you must notify the Race Director of your participation a minimum of 20 days in advance. This allows our staff to ensure the safety and security of each athlete on the course prepare the ES (early starters) corral for athletes. To ensure your spot and be approved as an AWD participant please contact awd@venturesendurance.com. Should there be a duo team, a coupon code may be provided for the pusher/coach by emailing awd@venturesendurance.com. Ventures Endurance Athletes with Disabilities Event Rules can be found here.

Sorry, no dogs are allowed on the course. And since this is an event involving copious amounts of chocolate, it’s probably a good idea to have Fido sit this one out — even as a spectator.

Feel free to ride your bike to the event, but please park it before you get to the course.

Tons of them, because when you gotta go, you gotta go. Portable toilets are located in the start/finish area and at the aid stations throughout the course.

We sure will! Two weeks before the event, we’ll start sending you emails with everything you need to know to get prepped for run day. Make sure to add us to your safe-sender list so you can stay in the loop.

Click here for more info.

On race day, if the distance shown on your device is slightly more than the official race distance, it just means you weren’t cutting corners-quite literally. According to the International Association of Athletics Federation (IAAF) course measurement guidelines (pg. 20), a road race course is defined by the shortest possible route a runner could take without being disqualified. After the race, if your device shows that you ran a little farther, this just accounts for extra steps you took to run around other participants, obstacles, hit a water stop, port-o-let or stayed to the middle or outside lane. Another thing to consider it that with your Garmin or smart phone they need to be constantly connected to satellites to get a proper read. When you run under a tunnel or around high-rises this will affect your device’s distance.

If the live race is cancelled due to COVID-19 or any of its variants (the “Pandemic”) and/or governmental restrictions put in place as a result of or in connection with the Pandemic which make the live race unfeasible or impractical to run, each registrant will have the option of receiving a refund, deferring fees paid to the next year’s race, or applying the fees to entry into the Hot Chocolate Virtual Run. Each registrant must indicate his/her choice within thirty days of being notified of the cancellation by answering the questionnaire sent with the cancellation notice and returning such questionnaire to us. If a registrant does not make a timely election, the registrant will be entered in the virtual run and the live race fees applied to the virtual run entry fee. In no event will the processing fee or fees paid for merchandise orders be refunded due to the race cancellation. Merchandise orders paid for will be shipped to the address associated with the registrant’s race profile by the scheduled date of the cancelled event. In addition we will not be responsible for any costs relating to changed or cancelled travel plans or other related arrangements a registrant may incur due to any such cancellation. A date or venue change is not a cancellation.

The Hot Chocolate Run holds the safety of our staff, participants, volunteers, and attendees above all else. To ensure our event is as safe as possible, and you are comfortable both on and off the course, we’ll be implementing enhanced safety measures, and will provide a comprehensive list of measures to reference well in advance of event day. Our team continues to work in direct coordination with local public health authorities to meet or exceed all local guidance, rules, and regulations. In the event that we cancel the live event, each registrant will have the option of receiving a refund, deferring fees paid to the next year’s race, or applying the fees to entry into a virtual race, where we’ll mail your goodie bag right to your door.

All sales are final. No refunds will be given, unless you are registered for a live race and the live race is cancelled by the event organizer, in which case refunds will be given in accordance with the policy outlined in the FAQ titled What happens if the event is cancelled?. A date or venue change is not a cancellation.
 

The first Hot Chocolate event took place in 2008 in Chicago. Three years later, the series expanded to more cities across the country for the first time. Today, the Hot Chocolate Series consists of 19 live events across the country and a virtual event so runners from across the world can enjoy the Hot Chocolate run experience. We use several logos including the logo shown below in connection with Hot Chocolate events. The Hot Chocolate experience is better than ever!

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