FAQs

Hot Chocolate Run FAQs

Can I switch distances? Where can I check my race registration? Find the answers to these questions and more on the Hot Chocolate Run FAQ page. Be sure to read the entire city specific page event details in addition to this FAQ to make sure you have all the necessary info about your specific Hot Chocolate Run!

General Hot Chocolate Info

The first Hot Chocolate event took place in 2008 in Chicago. Three years later, the series expanded to more cities across the country for the first time. Today, the Hot Chocolate Series consists of 16 live events across the country and a virtual event so runners from across the world can enjoy the Hot Chocolate run experience. We use several logos including the logo shown below in connection with Hot Chocolate events. The Hot Chocolate experience is better than ever!

Cookie: Dairy Free, Nut Free, Kosher

Kosher Hot Chocolate: Contains Dairy, Coconut Oil, Contains Lactose Enzyme, Gluten Free, Nut Free

Fondue: Contains Dairy, Gluten Free, Kosher, Nut Free

Registration Info

All changes to your registration, besides the runner’s name, can be made free of charge. Simply log in to your Enmotive account to change it. Instructions on accessing/creating your account.

Yes, you can change distances online before registration closes. To do so, simply follow these instructions:

  1. Log into your Enmotive Account (if you forget your password, you can change it via the link)
  2. Once you’re logged in, scroll down to see your upcoming races.
  3. Once you locate your Hot Chocolate registration, click the three dots in the top right corner, then click “View Registration.”
  4. On your registration page, click “Edit,” next to Category, then choose the distance you’d like to switch to. You’ll be prompted to review the rest of your registration, and re-sign the waiver for the new distance.

Note: If you’re upgrading from the 5k to 10k or 15k or the 10k to 15k, you’ll be required to pay the difference in price; however we don’t offer refunds of the difference in price when switching from the 15k to the 10k or 5k or the 10k to 5k.

Yes, you can add packet mailing up to 3 weeks before the event. To do so, simply follow these instructions:

  1. Log into your Enmotive Account (if you forget your password, you can change it via the link).
  2. Once you’re logged in, scroll down to see your upcoming races.
  3. Once you locate your Hot Chocolate registration, click the three dots in the top right corner, then click “View Registration.”
  4. On your registration page, click “Edit,” next to Products, select the Packet Mailing option, then follow the on-screen prompts. You’ll be asked to confirm your shipping address. Please be sure your address is accurate as we cannot reroute packages sent to an incorrect address.

Yes, you can change your Full-Zip Hoodie size online up to 3 weeks before registration closes. To do so, simply follow these instructions:

  1. Log into your Enmotive Account (if you forget your password, you can change it via the link).
  2. Once you’re logged in, scroll down to see your upcoming races.
  3. Once you locate your Hot Chocolate registration, click the three dots in the top right corner, then click “View Registration.”
  4. On your registration page, click “Edit,” next to Products, then choose the size you’d like to switch to.

Important: We will not allow any try-ons or size swaps at the events, so please ensure you select the proper size when you register. You can find a size chart here.

Yes, you can add cocoa club to your completed registration. To do so, simply follow these instructions:

  1. Log into your Enmotive Account (if you forget your password, you can change it via the link).
  2. Once you’re logged in, scroll down to see your upcoming races.
  3. Once you locate your Hot Chocolate registration, click the three dots in the top right corner, then click “View Registration.”
  4. On your registration page, scroll to the bottom and add Cocoa Club then continue through to submit payment for your purchase.

Yes! You can transfer your registration to another runner for a $10 fee. To transfer your registration to another runner:

  1. The original runner must log into their Enmotive account and scroll down to find their existing race registration under “Current and Upcoming Events.”
  2. Click the three dots in the top right corner, and then “Transfer Registration.”
  3. Enter the new runner’s email address to begin the transfer process.
  4. The new runner will then receive an email from Enmotive with a link to complete the transfer.
  5. After clicking the transfer link in the Enmotive email, scroll down to click the green “Accept transfer” button.
  6. Complete the registration process, and pay the $10 transfer fee.
  7. Once completed, the new runner will receive an email confirmation, and the original runner will receive an email confirming their registration has been cancelled.

If the transaction is not completed by the new runner within 48 hours of the email sent, the transfer request is cancelled, and the registration will remain in the original runner’s name.

Please note that transfers are not allowed for the virtual run and that any transfer from the 15k to the 10k or 5k will not receive a refund of the difference in price.

There is no race day registration.
All sales are final. No refunds will be given, unless you are registered for a live race and the live race is cancelled by the event organizer, in which case refunds will be given in accordance with the policy outlined in the FAQ titled What happens if the event is cancelled?. A date or venue change is not a cancellation.
Your iTAB will be mailed to you and delivered 4-6 weeks following the event!

Expo & Race Day Info

Nope! As long as you received your bib in the mail, you are all set for race day.
Yes! If someone is picking up your packet, please ensure they have either your confirmation email or a picture of your photo ID (a picture on their phone works great!).
Parking is city-specific, and you can find the parking information for your event by clicking the ‘cities’ tab and clicking your city.
Yes! Please swing by the pink Info Tent prior to the start to receive an emergency bib.

On race day, if the distance shown on your device is slightly more than the official race distance, it just means you weren’t cutting corners-quite literally. According to the International Association of Athletics Federation (IAAF) course measurement guidelines (pg. 20), a road race course is defined by the shortest possible route a runner could take without being disqualified.

After the race, if your device shows that you ran a little farther, this just accounts for extra steps you took to run around other participants, obstacles, hit a water stop, port-o-let or stayed to the middle or outside lane. Another thing to consider it that with your Garmin or smart phone they need to be constantly connected to satellites to get a proper read. When you run under a tunnel or around high-rises this will affect your device’s distance.

The event will not be cancelled for rain alone. If the weather poses a threat on race morning, you will be contacted!
Definitely! One favor: we ask that they can hold a 15 minute per mile pace. That’s about four miles per hour, or a brisk power-walk. If you fall below this pace, we can unfortunately no longer guarantee course support, which is paramount for your safety. Aid stations, medical support, portable toilets, and road closures will start to become unavailable to participants. The local police and race organizers will ask you to either move onto the sidewalk and obey pedestrian laws, or transport you further up on the course to catch up to the 15 minute per mile group.
Yes! More information on pacers coming soon.
Runners must be 8 years of age or older to run the 5K, 10 years of age or older to run the 10K and 12 years of age or older to run the 15K.
Tons of them, because when you gotta go, you gotta go. Portable toilets are located in the start/finish area and at the aid stations throughout the course.

The use of wheeled devices by participants is limited to approved AWD wheelchair, handcycle and duo team participants only. Strollers, skateboards, rollerblades, unauthorized bicycles or any other wheeled devices are not permitted.

To ensure the safety of all participants, athletes requiring additional support (wheelchair, handcycle, crutches or guide) must adhere to the Ventures Endurance Athletes With Disabilities Event Rules found here and receive written approval from the Race Director, no less than 21 days in advance of the event.

Sorry, no dogs are allowed on the course. And since this is an event involving copious amounts of chocolate, it’s probably a good idea to have Fido sit this one out — even as a spectator.
Feel free to ride your bike to the event, but please park it before you get to the course.
We sure will! Two weeks before the event, we’ll start sending you emails with everything you need to know to get prepped for run day. Make sure to add us to your safe-sender list so you can stay in the loop.
All finishers will receive a 5k, 10k, or 15k official Hot Chocolate medal to commemorate their awesome achievement! Heads up: while this medal may give you chocolate cravings, it’s actually made from metal alloy.
For live events, your medal will be waiting for you at the finish line! You must collect your medal at the race itself. Medals will not be available for pickup at expo, and will not be mailed if you do not attend the live race. For our 2024/2025 Hot Chocolate Run virtual run, your medal will be included with your race packet.

Ventures Endurance happily welcomes all athletes to participate in our events. Athletes with Disabilities (AWD) include, but are not limited to the flowing athletes, Blade Runners, Visually Impaired Runners, Adaptive / Guided Runners, Pushed Athletes, Push Rim, Racing Chair and Hand Cycles.

To participate as an AWD athlete you must notify the Race Director of your participation a minimum of 20 days in advance. This allows our staff to ensure the safety and security of each athlete on the course prepare the ES (early starters) corral for athletes. To ensure your spot and be approved as an AWD participant please contact awd@venturesendurance.com. Should there be a duo team, a coupon code may be provided for the pusher/coach by emailing awd@venturesendurance.com.

Ventures Endurance Athletes with Disabilities Event Rules.

We love volunteers. Visit or Volunteers page to get all the info you need!

Awards

Yes! Age group awards will be emailed to the first place finisher in each age group after the race. Overall awards will be presented to the top 3 male and female finishers.
There will be an award presentation for the top three male and female finishers following the race at the post-race festival. If you won your age group but did not finish top three overall, there will be no presentation as your award will be emailed to you following the race.

Virtual Run

We want to give everyone the opportunity to experience America’s Sweetest Run! Our virtual run consists of a 5k, 10k, and 15k option, just like with our race series. Run (or walk) the distance you pick wherever you want.

We will ship the goodie bag, medal, and personalized bib right to you, along with your very own sweet Chocolate Finisher’s Kit, complete with our proprietary hot chocolate packets and samples of our delicious chocolate squares. This race also counts towards the 2025 Hot Chocolate Legacy Program!

At this time, we can only ship packets within the US. We cannot ship to APO/military addresses or anywhere internationally. Shipments to Alaska and Hawaii incur additional shipping charges.

Anywhere! This is your virtual run, and we want you to complete it wherever and whenever you want. Sidewalks, trails, and treadmills are all fair game. Want to make this a family run or walk with a stroller or your miniature schnauzer Sprinkles? Now’s the chance! Make the race you want.
After you’ve completed your run, click the Log Result button on your Virtual Run registration to enter your time. Once you’ve entered your run time, click the Finisher Certificate button to download your personalized Finisher Certificate.
Race packets for the virtual run will begin to ship mid-september and will continue to ship every month after that.
No. Your medal will be mailed to you with your packet after you register!
We do not offer any size exchanges post virtual packet shipment. All changes to sizes need to be made prior to confirming registration. We highly recommend that all participants take care to view the sizing chart to order the correct size.

Legacy Program

We make it easy for you to achieve legacy status! Run 3, 5, 10 or 15 consecutive calendar years with us to earn extra goodies! You can run in any city you want, or even do the virtual race, as long as the calendar years are consecutive. Please note, registering for the 2024/2025 Hot Chocolate Virtual Run will be applied towards 2025.
Run 3, 5, 10 or 15 consecutive years with us to earn extra goodies! For live events, you’ll pick up your gift either at the legacy table during expo, or at the pink customer service tent on run day! Legacy items must be picked up in person, and will not be mailed post-event. Please note, registering for the 2024/2025 Hot Chocolate Virtual Run will be applied towards 2025.
Legacy status can be tricky as it applies to calendar years. As an example, you will qualify for 3 year legacy status if you complete HC Tampa in 2022, HC Atlanta in 2023, and HC Charlotte in 2024. An example of not qualifying for legacy status is, HC Denver 2022, HC Tampa 2022, HC Minneapolis 2024.

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